Terms and Conditions

 

The Total price payable includes accommodation and breakfast for the number of nights stated on your booking. 

Deposit

A non returnable deposit of the first nights stay is required at the time of booking, to be paid by credit or debit card.  Failure to pay this balance amounts to cancellation and we are entitled to re-let your room. If you book 7 days or less before arrival you will be required to pay the full amount due for the whole of your stay. 

Confirmation of Booking

Your booking will be completed when we acknowledge receipt of your booking request and deposit.  Prior to that the booking will only be regarded as provisional.

Payment

We accept payment by credit or debit card. We do not accept payments by cheque only as a deposit and only if there is more than 10 days prior to the booking. We will accept payment by cash up to £200.  Outstanding balance is payable on departure.  There will be a charge in the event of breakages/damage, breach of no-smoking policy or any extras incurred.

Cancellation by you

If you cancel more than 7 days before arrival you will lose your deposit, but will not be charged for the remainder of your booking.  

If you cancel 7 days or less before arrival, or fail to check in (no-show) or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking, less any costs not incurred by us as a result of your cancellation.

Cancellations made by you should be done by email or phone and you must receive a cancellation reference number Please make sure you ask for this.  We recommend that our guests take out travel insurance which provides for cancellation cover.

Cancellation by us.

In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation.  If suitable accommodation is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.  In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.

Amendment by us.

If you have booked a specific room, we will try to ensure that this room is available to you .  We do however reserve the right to accommodate you in a different room.  If this room is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.  In any circumstances where you are entitled to compensation the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.

If you accept the new room and the new room is normally charged at a lower rate, then the difference will be deducted from the final balance due from you.  If the new room is normally charged at a higher rate then you will not be charged the difference. This is the limit or our liability to you in these circumstances.

Arrival and Departure

Your room will be available to check in to from 4pm until 9.30pm. If you wish to book in earlier or much later than 9.30 pm  must be made by prior arrangement.

You are required to leave by  10.30am on the day of departure.  If you fail to do so we reserve the right to charge for an additional nights stay.

Damage and Breakage

We are sure that you will take care whilst you stay with us, and we acknowledge  that accidents sometimes happen.  We do however reserve the right to charge for any damage or breakages which we consider was deliberately or recklessly caused.  You will be notified in writing as soon as is reasonably practicable, if the damage is discovered after you depart.  We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage.

Bank House is a no Smoking Establishment.  If we find that guests have been smoking in the room, then we reserve the right to ask you to leave immediately.  You will remain liable for the whole of the cost of your stay.  Whether or not your are asked to leave we also reserve the right to charge a sum equivalent to one night’s stay if we are unable to re-let the room for 24 hours whilst it is fully aired.  You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.   

Pets

We do not accept pets.

 

 

Our Liability

We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees.

Data

Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.

Law

Any dispute between us will be governed by the non-exclusive law of the English Courts.

Can you please acknowledge that you have read these terms and conditions  by emailing us.  At info@bankhousepenrith.co.uk